Amazon Chime and Lex Bot Integration

Objective

This document aims at guiding users to integrate the published Lex Bot with Amazon Chime.

Prerequisite

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application.

VoiceWorx allows organizations to design and customize their own chat bots and voice assistants for their business purposes that range from monitoring, regulating services to customer service/ support and many more. These assistants can also be integrated with Amazon Chime. For that, user needs to have followed following prerequisites:

1. Create Custom App in VoiceWorx

2. Publish Custom App to Amazon Lex as Lex Bot

Steps

1. Go to the published Custom App and click on the Publish tab

2. Here, click on the action icon of the Lex publish profile.

3. And click on Chime Settings
4. You will be greeted with the Chime configuration dialog. To integrate the skill with Amazon Chime, the skill must be first published to Lex. Here, click Next.
5. We have two options to continue with Chime. We can either provision a new phone number or use an existing unassigned one. Let’s select Provision with new phone number and click on Next. The configuration may take some time.
6. After the completion, the skill will be assigned a chime phone number and can now be used to interact with the skill.

Congrats, you have successfully integrated the Amazon Chime with Lex Bot.