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User Management & Roles in a VoiceWorx Organization
The objective of this document is to assist platform admins for role management and user management in the VoiceWorx platform.
Our goal is to help the Platform Admins, Organization Admins and employees for user management, their role management, and managing their rights for access, and modification in the platform. These instructions will walk through the whole process of inviting a user to the platform, assigning them roles and managing their access rights and edit rights.
The admin can invite potential users to register into the VoiceWorx platform to let them explore the functionality provided by VoiceWorx. The following documentation requires that the user has a role assigned as ‘Platform Admin’ and has correct credentials to log into VoiceWorx. The user can sign up for the VoiceWorx platform from here Sign up for VoiceWorx platform. Similar feature is accessible by the Organization Admin as well, but the access of Organization Admin is limited within their own organization only, while the ‘Platform Admins’ have control over all the organizations and their employees registered under the VoiceWorx portal.
- 1.Platform Admin
Platform Admin provides highest level of control under VoiceWorx, assigned to VoiceWorx platform regulators. They manage the setup screens, perform user management, monitor the blueprints and templates, and provide technical support to customers.
- 1.Organization Admin
When a user registers to VoiceWorx under a new organization, the user is automatically assigned the role ‘Organization Admin’. An Organization Admin can invite its employees to join the VoiceWorx portal and has permission for their role management. Organization Admin also has access to view and monitor the activities of its employees, and also can keep track of the most popular apps, most popular app intent under their organization.
When an Organization Admin invites users to join the VoiceWorx platform, and the invited users accept the invitation, they are registered as employees of the Organization. They have limited access in comparison to the ‘Org Admin’. They however will be able to access their own activity logs and their most used app and intent.
A VoiceWorx Platform Admin Account and respective credentials.
- 1.Login to the VoiceWorx platform using credentials for a Platform Admin. Using the left navigation menu select “User Management