SalesForce Custom Skill
Objective
This document will demonstrate how easy it is to integrate SalesForce to the VoiceWorx platform and create methods to pull data.
Pre-requisites
An active Salesforce Account
An active Salesforce account is required for this integration. The skill will require the user to log into their Salesforce account.
If an account needs to be created, please follow the steps below:
Visit https://www.salesforce.com and click “TRY FOR FREE”.
This will take the user to the screen below. Fill out the relevant details and complete the registration process.
Once the registration is complete, the screen below will appear.
The user will receive an email from SalesForce regarding account verification as in the screen below:
Click on “Verify Account” button and it will take you to change your password interface. After you change your password, you will be redirected to home page as shown in point no 3.
Steps
To proceed with these steps, you should have all the pre-requisites satisfied. If you are missing something, please go back and make sure you satisfy all of them.
Once done, you are ready to get started using VoiceWorx platform with SalesForce.
The following shows the general steps/activities that will be carried out in setting up this integration. Note: It is advisable to use same email for signup across the 3 channels below. Step 1 -3 below are compulsory.
Ensure you Login With Amazon (LWA) https://developer.amazon.com/alexa/console/ask account is setup by your admin. If you are the account admin, you can follow this instruction to set it up.
Set up connection to Salesforce
Create a custom skill in Voiceworx.
Publish the skill
Test the Alexa skill.
Setup connection to Salesforce
Login to the VoiceWorx portal at https://portal.voiceworx.ai. The first step to create a Salesforce Custom Skill is : connecting VoiceWorx to your Salesforce account. On the left navigation, under Integration menu, click on Connect System. Click on Add New Connection.
On the resulting Connect External System form, fill out the following details, and click on ‘Connect System’.
Integration Category: Custom
System Type: SalesforceCustom
System Instance Name : Salesforce Demo
Note: If a SalesForce Account is running on customer domain tick “Use Custom Domain” checkbox and provide the custom domain URL. Also, if Sandbox account is used then tick “Sandbox” checkbox.
Once you click on “Connect System” button, you will be redirected to the SalesForce login page as shown below. Enter your username and password and click on “Login” button.
Once you are logged in, Salesforce might show a screen with permissions options, allow it. You will be redirected to the VoiceWorx platform with a success screen as shown below.
Now, you have successfully integrated Salesforce with the VoiceWorx platform.
Now Salesforce has been successfully integrated with the VoiceWorx platform. Now, click “Return to Integration Configuration” to return to the connections page. SalesforceCustom will appear in the list as shown below.
Create a custom App in Voiceworx
To create an app, use the left navigation menu and select “Custom Apps” and then select “Manage Apps”. On the resulting screen, click “Create New Custom App”.
Fill following details in the Add Custom Skill window, and click ‘Save’.
Name: Salesforce Custom Skill
Custom Skill Type: Search
Category: None
The Custom app gets created. Now we have to create components of the app. Starting from the Data Source.
A Data Source connects the app with the integration. On the Data Sources tab, “Create New Data Source”.
The following popup screen will appear, add following details and click on Save.
Name: Salesforce DataSource
Integration Configuration:Select Salesforce Integration Config created in Step 2.
Create Methods to fetch the data from Salesforce
Next step is to create Methods. Methods allows you to fetch data from Salesforce. The salesforce supported custom queries can be used to define the data to be fetched from the linked Salesforce account.
VoiceWorx platform currently supports following Salesforce methods:
Get All Objects
Get Object Fields
Get Object ById
Get Object All Records
Get SOQL Query Results
Create Object
Update Object
Delete Object
For this document, we’ll create only one method. Users can refer to the appendix to explore all other supported methods.
Scenario/ Use Case (Contact Finder):
To access the methods, using the top tabs click on “Methods”. Next select the drop down under “Select Data Sources”. Select “Salesforce DataSource”.
The method we are going to create is ‘GetContactMethod’. Before actually building the skill, let us run through the scenario of the method. GetContactMethod will be used to get the contact detail of your friends, family or team member stored in Salesforce. This method will be using ‘GetSOQLQueryResult’ method supported by Salesforce.
.
Method: GetSOQLQueryResult
This method requires just one parameter. Please review the information below.
Parameters:
Parameter | Sample Value | Info |
SOQLQuery | SELECT Id, FirstName, LastName,Phone FROM Contact WHERE FirstName='John' and LastName='Bond' | This is a standard Salesforce Object Search language (SOQL) query which you can use in different ways |
Other than these two parameters, provide following standard inputs:
Parameter | Info |
Method Name | You can give any name. This name will be displayed in the methods list. |
Request Type | GetItems This is the method that you are using |
Parameters | As explained in the previous table |
Result Type | ListOfRecords (Auto Selected) It indicates that the method can return one or more records |
Record Limit | Numeric value (e.g. 10) If Method is returning larger number of records, then you can limit this result by providing this value. |
Record JsonPath | Each method returns data in json format and to pick any specific information from the json, we need to specify the Record JsonPath so Voice Worx platform will pick that data in consideration while displaying results. Example: $.[*] This selects all the records that is returned. |
Empty Result Template | When the method does not return any data, this response will be generated. So we can specify something like: “Sorry, I could not find the contact details” |
Record Template | Let’s assume that the following json represents one record. { "attributes": { "type": "Contact", "url": "/services/data/v47.0/sobjects/Contact/0032w000002GFOVAA4" }, "Id": "0032w000002GFOVAA4", "FirstName": "John", "LastName": "Bond", "Phone": "(312) 596-1000" } In this example, Phone is at root level and can be accessed by {{Phone}} So record template can be written as Phone number of {{FirstName}} {{LastName}} is {{Phone}} So, when a method is executed, this will be displayed as, Phone number of John Bond is (312) 596-1000 Note: Anything written in between {{ }} is represented as a json field and it’s case-sensitive. {{Phone}} is not same as {{phone}} |
Result Template | This indicates how method results should be represented. Here you go, {{Records}} Here, {{Records}} represents one or more records separated by a separator. |
Sample Response:
[
{
"attributes": {
"type": "Contact",
"url": "/services/data/v47.0/sobjects/Contact/0032w000002GFOVAA4"
},
"Id": "0032w000002GFOVAA4",
"FirstName": "John",
"LastName": "Bond",
"Phone": "(312) 596-1000"
}
]
Now let’s us proceed back to method building in VoiceWorx. Click on ‘Create New Method’, and fill out following details in the Create New Method pop up.
Name: GetContactMethod
Request Type: GetSOQLQueryResult
SOQL Query: SELECT Id, Name,Phone FROM Contact WHERE Name='{{ContactName}}'
Result Type: ListOfRecords
Record Limit: 1
Record JsonPath: $.[*]
Empty Result Template: Sorry I could not find phone number for requested name
Record Template: Phone number for {{Name}} is {{Phone}}.
Result Template: {{Records}}
Click: Save
Before moving further, you want to test whether the method build is success and the method is able to extract correct data from Salesforce or not. Click on ‘Test’ to test the created method.
Now, to test the method, let us go back to the Salesforce portal and create a Contact.
Note: “You can skip this process if you have already created contacts in your Salesforce account”.
Login to login.salesforce.com, enter your credentials. On the Sales section, find Contacts menu. Click on ‘New’. Note the First Name and Last Name you enter here for your test purpose.
Let’s continue on our method test from Step 16, click on test and you shall see the test screen below.
Create Intents
In the top menu tabs, select “Intents” and “Create New Intent”. Then select or enter the following:
Fill following details and click on Save
Name: SearchContactIntent
Intent Type: Search
Intent Action: Executive Method
DataSource: Salesforce DataSource
DataSource Method: GetPhoneNumberByName
Create Slots
In next step, we have to create Slots. Slots correspond to the parameters in SOQL query that we defined in the method screen. In the top menu tabs, select “Slots” and select “Create New Slot”.
Fill the following details.
Note: The Reprompt message is what Alexa will ask if it can’t fill/resolve the person slot. Then select or enter the following:
Name: ContactName
Slot Order: Blank
Reprompt Message: What is the name
Type: Full name
Custom Skill: Salesforce Custom Skill
Intent: SearchContactIntent
Click: Save
Create Utterance
Utterance are words spoken to launch specific intents. In the top menu tabs, select “Utterance” and select “Create New Utterance”. Now input or select the following:
Value: What is the phone number of {ContactName}
Custom Skill: Salesforce Custom Skill
Intent: SearchContactIntent
Create Input
In the top menu tabs, select “Input” and select “Create New Input”.
Fill the following details:
Name: SearchContactInput
Custom Skill: Salesforce Custom Skill
Custom Intent: SearchContactIntent
Data Source: Salesforce DS
Data Source Method: GetContactMethod
Once the Input is created, click on ManageParameters. You need to follow this step if you have defined Slot.
On the resulting screen, click on Input Parameter and add the following details.
Input Parameter Name: ContactName
Parameter: ContactName
Data Type: Text
Publish to Alexa
The next step is to Publish the app. Here, we are going to publish to Amazon Alexa.
To publish to Alexa, select “Publish” in the top menu tabs then click “Add Skill Publishing”. Then input or select the following:
External Skill Name: SalesForce CRM Demo Skill. (This will be the name of the skill in Alexa. Therefore, make it unique and different from the names of your other skills in Alexa.)
Skill Type: Search
Channel: Alexa
Skill Invocation Name: Salesforce CRM. (This will be what users say to launch your skill in Alexa. It must be in lower case alphabets cannot contain START, BEGIN, STOP, EXIT, LAUNCH and cannot contain number or special characters.)
Uncheck the following: Require account linking, Auto Publish
Optional: Replace all placeholder values in all “Message”. Uncheck all the settings shown in the second image below.
Click: Save.
In the top menu tabs select “Publish” then click “Publish to Alexa”.
Once in Publish Skill to Amazon Alexa select and do the following:
Selected Skill: Salesforce Custom Skill
Select Amazon Account: LWA Config
Select the LWA account setup by your admin or the one you set up in step 4 above.
Click: Publish To Alexa
On the resulting screen, ensure that a success message shows for the publishing steps before clicking the “Go To Alexa Skill”. If success message not shown, click “Go To Skill Publishing” to fix any issue shown in publishing result.
On the Alexa skill page, ensure “Full Build Successful” message is shown in bottom right corner before starting to test skill.
Go to “test” tab in the top menu, then below “test” tab change the skill test status from “Off” to “Development”.
Invoke skill by typing the invocation name (Salesforce CRM) inserted in the publishing step in Voiceworx. If the invocation is successful, your configured welcome message will be displayed in the developer console.
Congratulations!
You have successfully completed building a SalesForce-Custom Skill.
Appendix
Salesforce Methods
Method: GetAllObjects
This method returns all the objects you have in your salesforce account and it does not require any parameter.
Parameters:
Not Required
Sample Response:
[
{
"activateable": false,
"createable": false,
"custom": false,
"customSetting": false,
"deepCloneable": false,
"deletable": false,
"deprecatedAndHidden": false,
"feedEnabled": false,
"hasSubtypes": false,
"isInterface": false,
"isSubtype": false,
"keyPrefix": null,
"label": "Accepted Event Relation",
"labelPlural": "Accepted Event Relations",
"layoutable": false,
"mergeable": false,
"mruEnabled": false,
"name": "AcceptedEventRelation",
"queryable": true,
"replicateable": false,
"retrieveable": true,
"searchable": false,
"triggerable": false,
"undeletable": false,
"updateable": false,
"urls": {
"rowTemplate": "/services/data/v47.0/sobjects/AcceptedEventRelation/{ID}",
"defaultValues": "/services/data/v47.0/sobjects/AcceptedEventRelation/defaultValues?recordTypeId&fields",
"describe": "/services/data/v47.0/sobjects/AcceptedEventRelation/describe",
"sobject": "/services/data/v47.0/sobjects/AcceptedEventRelation"
}
},
{another record},
{another record},
]
Method: GetObjectFields
This method is used to fetch all the available fields for the specific Salesforce Object.
Parameters:
Parameter | Sample Value | Info |
ObjectName | Contact | Salesforce Object name |
Sample Response:
Contact object has approximately 61 fields. This method will return those records, one record represents one field.
[
{
"aggregatable": true,
"aiPredictionField": false,
"autoNumber": false,
"byteLength": 120,
"calculated": false,
"calculatedFormula": null,
"cascadeDelete": false,
"caseSensitive": false,
"compoundFieldName": "Name",
"controllerName": null,
"createable": true,
"custom": false,
"defaultValue": null,
"defaultValueFormula": null,
"defaultedOnCreate": false,
"dependentPicklist": false,
"deprecatedAndHidden": false,
"digits": 0,
"displayLocationInDecimal": false,
"encrypted": false,
"externalId": false,
"extraTypeInfo": "personname",
"filterable": true,
"filteredLookupInfo": null,
"formulaTreatNullNumberAsZero": false,
"groupable": true,
"highScaleNumber": false,
"htmlFormatted": false,
"idLookup": false,
"inlineHelpText": null,
"label": "First Name",
"length": 40,
"mask": null,
"maskType": null,
"name": "FirstName",
"nameField": false,
"namePointing": false,
"nillable": true,
"permissionable": false,
"picklistValues": [],
"polymorphicForeignKey": false,
"precision": 0,
"queryByDistance": false,
"referenceTargetField": null,
"referenceTo": [],
"relationshipName": null,
"relationshipOrder": null,
"restrictedDelete": false,
"restrictedPicklist": false,
"scale": 0,
"searchPrefilterable": false,
"soapType": "xsd:string",
"sortable": true,
"type": "string",
"unique": false,
"updateable": true,
"writeRequiresMasterRead": false
},
{record for another field},
{record for another field},…
]
Method: GetObjectAllRecords
This method is used to fetch all the records for the specific Salesforce Object like Contact or Opportunity.
Parameters:
Parameter | Sample Value | Info |
ObjectName | Contact | Salesforce Object name |
FieldNames | Id, FirstName, LastName,Phone | One or more fields separated by comma |
Sample Response:
[
{
"attributes": {
"type": "Contact",
"url": "/services/data/v47.0/sobjects/Contact/0032w000002GFOPAA4"
},
"Id": "0032w000002GFOPAA4",
"FirstName": "Rose",
"LastName": "Gonzalez",
"Phone": "(512) 757-6000"
},
{
"attributes": {
"type": "Contact",
"url": "/services/data/v47.0/sobjects/Contact/0032w000002GFOQAA4"
},
"Id": "0032w000002GFOQAA4",
"FirstName": "Sean",
"LastName": "Forbes",
"Phone": "(512) 757-6000"
}
]
Method: CreateObject
This method is used to create a new record for the Salesforce Object like Contact or Opportunity
Parameters:
Parameter | Sample Value | Info |
ObjectName | Contact | Salesforce Object name |
RecordJson | {"FirstName": "John", "LastName": "Green", "Phone": "(312) 596-2000" } | A valid json with valid field names of the Salesforce Object. |
Sample Response:
{
"id": "0032w00000FIZCxAAP",
"success": true,
"errors": []
}
Method: UpdateObject
This method is used to create a new record for the Salesforce Object like Contact or Opportunity
Parameters:
Parameter | Sample Value | Info |
ObjectName | Contact | Salesforce Object name |
RecordId | 0032w00000FIZCxAAP | Salesforce Object Id |
RecordJson | {"FirstName": "John", "LastName": "Green", "Phone": "(312) 596-2000" } | A valid json with valid field names of the Salesforce Object. |
Sample Response:
{
"id": "",
"success": true,
"errors": ""
}
Method: DeleteObject
This method is used to Delete any specific record of Salesforce Object like Contact
Parameters:
Parameter | Sample Value | Info |
ObjectName | Contact | Salesforce Object name |
RecordId | 0032w00000FIZCxAAP | A valid record id |
Sample Response:
{
"success": true
}
Method: GetObjectById
This method is used to fetch one specific record for the specific Salesforce Object like Contact or Opportunity
Parameters:
Parameter | Sample Value | Info |
ObjectName | Contact | Salesforce Object name |
Id | 0032w000002GFOPAA4 | Salesforce Object Id |
FieldNames | Id, FirstName, LastName,Phone | One or more fields separated by comma |
Sample Response:
[
{
"Id": "0032w000002GFOPAA4",
"FirstName": "Rose",
"LastName": "Gonzalez",
"Phone": "(512) 757-6000"
}
]
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