Call/ SMS Assistant

Call / Text

VW Gen AI assistant can be set up to respond to phone calls/ SMS. It supports call/SMS feature based on Twilio.

To set up the assistant for Call/ Text settings, click on Activate.

Enable Twilio bot use for the App.

The next step is to assign Twilio phone numbers to the App. a. Select Country ( available options US / Canada)

b. Select Scheme ( Local or Toll Free) . For Toll Free number, you've to make additional setups in Twilio account.

c. Twilio Phone Number : The list provides available Twilio Phone numbers from which you can choose any that you prefer. Once you select and save, the particular number will be occupied by this assistant and will only be freed again once you disable Twilio Bot for this app.

d. Voice Gender: You can also configure the voice gender that will respond to calls on this number. For example, areas where a female representative is conventionally expected, you can set the voice Gender to female and vice versa.

e. Voice Profile: You can also select a voice profile that you feel like matches the personality of the assistant.

f. To check if you like the Voice of the assistant, you can click on the Play button that will play the sample text in the Voice Gender and Voice Profile you just selected.

Now, click on Save and your assistant is now readily responding to calls and SMS from your customers.

You can manage the Twilio settings by clicking on Manage button.

Deactivate Call/ SMS Assistant

To deactivate Call/ SMS feature for the assistant, click on Manage button. Then, turn off 'Enable Bot to use this App publishing' and click on Save.

The assistant now no longer will be available for call/ sms queries and the Twilio number assigned to this assistant is added to the list of available phone numbers in Twilio as well.